Technical service & remote support

Your systems deserve our full attention. 24/7 support and monitoring help you ensure reliable day-to-day operations.

a Körber employee providing technical remote support

Keep your operations running smoothly while minimizing costly downtime.

Our experts provide round-the-clock technical support and proactive remote access.

Benefits

Optimized system performance

Intelligent alarm monitoring and software updates help prevent failures and maintain peak efficiency to improve system availability.

Increased responsiveness

Rapid remote diagnostics cut troubleshooting effort and administrative tasks, allowing for faster restarts and reduced production stoppages.

Expert support

Trust a skilled experts who quickly operate, maintain, and repair your equipment.

Continuous operational uptime

Minimize unexpected failures and keep your systems running reliably around the clock.

Our services

Technical service portfolio

We provide a holistic approach to system health, balancing immediate response with long-term stability. Our services ensure that technical knowledge remains accessible despite employee turnover, focusing on both immediate problem resolution and preventive care.

  • a Körber employee providing remote service

    Remote services

    Access expert machinery and software support via secure VPN. Includes incident handling documentation and reporting 365 days a year.

  • a Körber employee providing on-site maintenance

    Corrective maintenance

    Immediate repair of identified issues with on-site technician dispatch when necessary to ensure minimum disturbance to your operations.

  • a Körber employee holding a safety helmet

    Preventive maintenance

    Regular safety inspections and audits to identify potential faults early and ensure long-term cost reduction.

Delivering tangible results

Reduced downtime
You’re supported by experts who can quickly diagnose and resolve issues remotely, helping minimize unplanned stoppages and restore operations faster. 

Expert system configurations 
Your system is tailored to your specific operational needs. With deep expertise behind every configuration, you avoid one-size-fits-all solutions and get a setup that truly works for your business. 

Improved operational efficiency 
By optimizing processes and increasing visibility across your supply chain, you can reduce manual effort and gain better control. With a focus on automation and alignment, you achieve higher throughput, lower costs, and scalable, future-ready operations.

In numbers

Resolution

95%

The majority of incidents can be resolved remotely.

Efficiency

30–50%

Standard response times can be cut up to half.

Availability

24/7

Technical support is available by phone or email every day of the year.

“Körber’s full service offers us a maximum level of technical and financial safety.”

Steffen Buck

Head of International Material Logistics, Quality & Environmental Management, J. Schmalz GmbH

Downloads

Documentation

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Our services and lifecycle support product portfolio

Explore our range of service solutions for automated and efficient warehouses.

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Get in touch

Speak to our specialists about our range of flexible, scalable, end-to-end solutions—tailored to you.