Resident services

Your site needs the best experts. Our skilled professionals work on-site to resolve issues in real time, boost performance, and reduce downtime, keeping your operations reliable.

two Körber employees wearing safety helmets

Keep your operations running at peak performance

Support your day-to-day activities, resolve issues quickly, and optimize processes for continuous efficiency with on-site experts.

Benefits

More operational uptime

On-site experts quickly identify and resolve issues, keeping operations running and minimizing disruptions.

Improved process performance

Resident staff provide continuous monitoring, ensuring consistent output and more satisfied customers. 

Flexibility and response maximized

Immediate, on-site support enables fast reaction to unexpected issues, process changes, or operational challenges.

Personalized solutions adjusted to your reality

Resident Services can be adjusted to the specific needs of each customer. Whether you require the full scope of services, specific maintenance support for an existing operations team, or a Resident Supervisor to lead your internal staff, our options are flexible.

  • a team of Körber employees wearing safety vests

    Resident Maintenance

    A dedicated team performs tailored preventive maintenance onsite, ensuring assets function without the risk of major technical failures.

  • a Körber employee working on the control room of a warehouse

    Resident Operation

    Experts technically operate your warehouse or distribution center, handling control room operations and daily equipment inspections or cleaning.

  • a Körber employee wearing safety gear

    Resident Supervisor

    Provides leadership for your maintenance team, planning activities and providing training during difficult repairs to prevent production disruptions.

  • a Körber employee providing remote customer support

    Resident Remote Assistance

    Just a call away, Remote Experts troubleshoot via direct software access, resolving issues fast and minimizing disruption to keep systems available.

Why Körber

Why choose Resident Services over in-house teams? 

It is harder than ever to recruit, train, and retain skilled people. As these pressures grow, Körber provides a Resident Expert team that secures operations.  

This is especially valuable for new customers without internal teams or large operators who prefer to focus on their core business rather than the administrative burden of personnel management and training.  

Technical knowledge retention  

With employee tenure becoming shorter, our Resident Expert team secures operations based on years of industry experience. This ensures that vital technical knowledge is not lost with employee turnover, providing continuous knowledge transfer and professional handling 

Downloads

Documentation

Download icon in a blue background

Supply Chain: Our services and lifecycle support product portfolio

Explore our range of service solutions for automated and efficient warehouses.

Download file
Körber employee smiling

Get in touch

Speak to our specialists about our range of flexible, scalable, end-to-end solutions—tailored to you.