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Full Service Maker: Payment based on performance
3 min read
We are introducing an integrated solution with an innovative business model for the tobacco industry based on long-term, pre-defined key performance indicators (KPIs). This solution enables customers to secure efficient production through a long-term partnership with us while allowing them to focus on their core business of brand manufacturing.
Focus on customer’s manufacturing reality
Through decades of close contact with our customers worldwide, we have most frequently encountered concerns about how to improve and sustain equipment performance in daily production over the long term. Performance is determined by varying levels of know-how within manufacturing teams and the increasing pace of personnel turnover within the entire manufacturing sector. “The Full Service Maker (FSM) model is the answer to customer’s increasing concerns in manufacturing. FSM has been developed based on the comprehensive understanding that customers prioritize profitability while expecting stable, optimum quality production by overcoming their daily manufacturing challenges” explains Vikki Lu, Asia Strategy Officer, who developed FSM.
Our Full Service Maker includes all the necessary technological and methodological resources with customers paying a FSM fee based on the metrics of clearly defined KPIs. Thanks to our regional and ‘local for local’ set-up, FSM also provides dedicated project management and project teams for FSM operations.
FSM powered by advanced manufacturing
“FSM is more than a service; it is a holistic advanced manufacturing solution, which enables customers to focus on their core business operations while we ensure their long-term optimum production stability,” explains Lu. FSM is the result of years of applied methodological research and development at our Services’ Innovation Hub, driven by customers’ manufacturing reality. By embedding a globally proven methodology, Full Service Maker allows customers to benefit from significantly reduced technical complexity and substantially diminish the required workload for production staff, thus enhancing reliability in cigarette manufacturing. “With FSM, our customers achieve the desired ease of mind,” sums up Lu.
No hidden costs
The monthly FSM fee includes the required manufacturing equipment, the necessary spare parts, and service for the full duration of the FSM contract. This long-term partnership opens up new prospects for customers aiming to establish stable financial and manufacturing planning.
Partnership for the future
Our Full Service Maker represents a strategic shift toward performance-based business models. By focusing on predefined KPIs, FSM allows customers to secure efficient, plannable production while concentrating on their core business of brand manufacturing. Additionally, this new business model aids sustainability strategies by conserving resources and preventing manufacturing losses. This innovative offering positions us as a key partner for customers looking to enhance their production capabilities in a sustainable, efficient manner.
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