Ensuring that the Primary runs smoothly

The rapidly changing demands of markets and products in the tobacco industry also affect requirements for every Primary. “Our customers want to make the best possible use of their existing systems wherever they are in the world and, if possible, avoid making any new purchases,” explains Ralf Kohlhardt, Head of Primary Services. “As an OEM, our Installed Base Management programme offers customers the security and knowhow they need to make future-oriented modifications to existing plants. Our experts take care of inspections and servicing as well as modernization, modifications, solutions for obsolete parts and assemblies, optimization and, where necessary, relocation of the plants. As a manufacturer, we also see ourselves as responsible for the machines made by our company in the long term. We help our customers to continuously maximize the potential of their Primary,” says Kohlhardt.

Kohlhardt offers a typical example: “Changing demand in the area of tobacco processing requires adjustments to machine specifications. Changes in tobacco composition are just as noticeable as new brands, other blends or varying sales volumes. We support our customers with tailor-made modifications and new functionalities that align their plants with current conditions. This is a good option for many clients as it is usually cheaper to have a plant professionally converted than to purchase a new one.” Kohlhardt also points out further advantages of Körber’s customized solutions, such as high investment security and the guaranteed availability of spare parts. “As an OEM, we understand our machines down to the tiniest detail, offer excellent service and guarantee minimal downtimes to ensure our systems will continue to do their job reliably at all times for years to come.”

Obsolescence prevention

In the Primary sector, in particular, long delivery times can result in considerable production downtimes if important electronic components are discontinued. 

“The enormous number of new drive systems we have installed worldwide last year alone following discontinuations underlines the importance of Installed Base Management. We believe that informing customers in good time and offering them specific solutions for discontinued components is an important part of the services we offer throughout the life cycle of our plants,” reports Kohlhardt. 

“Through our consulting services and the implementation of individual solution concepts, we ensure that the required production capacity is available in the Primary at all times. This guarantees adequate supplies to the Secondary so customers can continue to operate their existing plants at a sustainable level.”