New service technology detects critical errors before they shut down the warehouse

Hamburg, June 4 2026 - Körber Supply Chain is launching a new service app that enables preventive maintenance based on real-time data. Using data, AI, and vision technology, the system has already helped a U.S. customer avoid extensive production downtime by identifying critical wear on crane brakes in time.

For years, the industry has envisioned that digitalization and data could eliminate unplanned production stops. With the launch of a new service app and the AI- and vision-based system Predictive Eye, Körber Supply Chain is now bringing that vision closer to reality.

The service app consolidates information from both digital equipment and mechanical components through the Predictive Eye, which monitors hard-to-access areas using a camera-based solution. For example, the system can monitor crane braking distances, which has already saved a major U.S. customer from significant costs.

“Their cranes are designed to stop within six meters, but due to wear, the braking distance on all seven cranes had increased to between eight and eleven meters. Normally, this type of issue is only detected during manual inspections or, in the worst case, after a collision. Now the customer receives an automatic real-time notification, allowing them to correct the issue long before it becomes critical,” says Jan Kristensen, Head of R&D at Körber Supply Chain.

Information makes proactive action simple

The U.S. customer uses Körber’s system to measure far more than braking distances. The app provides comprehensive data on the condition of automation equipment installed worldwide.

“We consolidate all service messages in one place, both from PLCs and intelligent sensors. The app also integrates with our vision-based system that monitors non-mechanical components. It brings everything together, presents it visually, and provides customers with a clear history. Most importantly, it makes it easy to act and resolve issues,” he says.

Putting an end to run-to-failure

According to Jan Kristensen, even smaller Scandinavian warehouses and distribution centers will see financial benefits from the service app.

“We are moving away from the ‘run to failure’ mindset. With this solution, we make monitoring accessible to everyone. Whether you operate a large or small system, even smaller distribution centers can avoid critical failures that would otherwise only be detected when it is too late,” he says.

The service app from Körber Supply Chain is part of the company’s digital product suite, which leverages artificial intelligence to help customers worldwide increase productivity across their supply chains.